Below is a list of frequently asked questions by visitors while on tour.
If you need any other information, please refer to these frequently asked questions to get more information!
You just click the questions bellow to get your answer, please!
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To make payments through our website we accept MasterCard, Visa, American Express
You can choose from various payment methods for your package’s reservation when you are making online booking with us. Depending on the country in which the booking takes place and the time of the booking. But whichever method you choose, you can rest assured that your payment is always safe. Hereby, we suggest some of our suggestions.
- Directly to our Paypal account:
With Paypal you can send payment directly to our email address. When you make a reservation with us we will send you a Paypal link. From there you can easily and safely pay for your booking to our Paypal account. After confirming the payment, Paypal will send you a notification to confirm your payment. After we receive your payment from Paypal we also send you one email to confirm your booking.
4% Paypal Fee will be added to your bill.
Paypal is very safe payment gateways, so it always requires you to put the 100% correct information.
In some cases, you need to wait 2 or 3 working days for reviewing your transaction of the Paypal to know if your transaction is complete or not.
You can pay us with Paypal even if you have a paypal account or not.
If you have Paypal account already, please use your account to send money directly to our email: email@example.com
If you do not have a Paypal account, please click the “Pay Now” button we sent you to pay us by your credit card details.
- Credit Card Authorization letter:
Using payment by Credit Card Authorization letter means you are authorizing us to charge on your credit card a certain amount of money for your booking. With this method, we will prepare all the documents and you only have to fill the information in to the form and send them back to us. You can do it at home. Here is following steps:
Step 1: Fill into Authorization letter (Prepare by us) with blank information Step 2: Scan 2 sides of your credit card for guarantee Step 3: Scan or copy your passport for guarantee Step 4: Send all the documents in above for us.
This method of payment is only used for Visa and Master Credit Card. 4% Fee will be added to your bill.
- Bank Transfer:
Bank transfer is one of the popular ways of paying for goods or services these days, and because it can be done either in person in the local branch of your bank or using your online banking service it is both flexible in how it works but also secure.
Paying via bank transfer is simpler than you probably think it is. Bank transfers can be made from any branch of your bank or using your online banking services provided you have access to your bank’s online service. We will provide for you our bank account and it is easy for you to make your money transaction. After you complete work at your bank branch you will inform us your transaction information by email and your transfer bank slips. We need 3 – 5 days for complete money collection from our bank before sending the payment confirmation to you.
Bank fee is covered by the sender. Our bank account information will be provided by our sales people during the time dealing together with you.
4. Money transfer via third party:
Many of our customers may not be familiar with paying via money transfer agency such as: May Bank, Western Union, MoneyGram…but It is so fast and efficient.
You will come to the money transfer agency and then simply fill in the form as required. We will provide you with the recipient information. Completely works with your branch you need to send us following information:
MTCN (Money Transfer Control Number)
Full name of the sender (first name, middle name and last name) Full address of the sender The sum of money Your order number (Or the answer for your secure question)
Notice: We will confirm your payment with you when we successfully withdraw money from the local agency. The bank fee is covered by the sender.
- One Pay Payment: Credit card payment:
We will send you a link, from here you will fill in your credit card information then pay us – this payment method is quick and also safe for users.
4% Bank Fee will be added to your bill.
For more information regarding payment please contact us at firstname.lastname@example.org
You can amend your booking once we proceed booking, all amend fees will be charged based on cancellation time, flight or train tickets are issued or not….
Cancellation for redeemed vouchers may apply based on each situation out of vouchers’ terms and conditions.
All redeemed vouchers must be emailed to email@example.com with your booking confirmation number from us if you have attached vouchers….
For pick up services: please provide us your hotel address, your room number to stay for pick up.
Any hotels/your stay are far from the city center, we will set a meeting point for this pick up.
Any more information, please feel free to contact firstname.lastname@example.org
Making a tour to Southeast Asia (Vietnam, Laos, Cambodia, Thailan) is as easy as you can expect. Just tell us what you want and we will offer you a most suitable tailor-made itinerary with the best price within 24 hours. The more detailed information you provide, the better we can customize the tour for you.
The enquiry and quotation procedure is completely free of charge. Please feel free to fill in the following form. Thank you.
There is not really a right or wrong time to visit Vietnam as during most months of the year you will experience both sunshine and rain in varying quantities. Welcome to a country with 2000 + miles of coastline and three different weather systems.
Whilst Vietnam is typically warm and humid, the weather can vary significantly from one region to another due to the country’s length. At times there has been snow (yes white snow!) in the mountainous far north whilst the beaches in the south enjoyed 32 °C and sunshine. It pays to imagine the country as three separate destinations when researching weather for your intended visit and the following information will hopefully help you unravel the complexities.
North Vietnam Hanoi, Halong Bay, Cuc Phuong, Mai Chau & Ninh Binh
Hanoi and North Vietnam have a distinct winter and summer season. The cool but mostly dry winter lasts from November to April when temperatures average 17-22°C with the coldest months being January – March. Summer lasts from May to October when it is hot and humid and the region experiences its highest rainfall. July to September are often the wettest months of the year. During these months severe weather can prevent junks sailing in Halong Bay although such weather is rare.
South Vietnam Ho Chi Minh City, The Mekong Delta, Dalat & Phu Quoc
With temperatures remaining constant year-round the climate of the south is split into two simple seasons, wet and dry. The dry season begins in November and ends in April/early May with late February to May being slightly hotter and with higher humidity. The wet season lasts from May to early November with the months from June to August receiving the highest rainfall of the year. Throughout much of the wet season rainfall is generally heavy but short lasting, often occurring in a mid-afternoon heavy downpour.
The average temperatures in the south range between 25 – 35°C year-round. In the far south, the beaches of Phu Quoc enjoy a monsoon climate with two seasons; wet (late-July to late October) and dry (November to July). Visits to Phu Quoc can be made year-round although the best time is during the dry season (outside of October the chances of sunny days remain high). Dalat is wet from June to October making outdoor pursuits problematic. From November to May it is far dryer although cold in December & January.
Mountainous Far North Sapa, Ha Giang, Bac Ha
The climate in Sapa and Vietnam’s far north-west is divided into two seasons: the dry season runs from October to late March with the wet season lasting from April to September. It can get very cold in December and January, especially at night.
The best months to travel in the north-east (Ha Giang) is during the dry season, from October to April, although December and January can get very cold. We recommend avoiding traveling in Ha Giang during the rainy season (May to September).
Trekking and adventure: The best trekking conditions in Sapa and the northwest are from September to November and from March to May. Daytime temperatures range from 15-28°C, and night-time temperatures from 10-18°C. Trekking and cycling are possible year-round, however the wintertime can be rather chilly, and the summer rather wet.
Central Vietnam Hoi An, Danang, Hue, Quy Nhon & Nha Trang
Hoi An, Hue & Danang in the center of Vietnam have hot and dry weather from mid-January to late August, with temperatures often reaching the mid-30’s °C. During the winter months the rainfall increases with October and November achieving peak levels, occasionally in the form of typhoons.
Hue is often cooler than Hoi An, especially early in the year. In addition, with each sitting on opposite sides of a small mountain range the weather can often differ between the two greatly on any given day.
Quy Nhon is a six hour drive south of Hoi An and shares a similar weather pattern although the dry season is slightly longer due to its proximity to the southern system. At the far south of Central Vietnam, Nha Trang benefits from a longer dry season (typically January to September), with high temperatures and little rain . The rainy season runs from October to early December with almost half the annual rainfall falling in October and November.
Vietnam Dong is the official currency in Vietnam, which you can’t purchase or find difficult to purchase outside of the country. Major Banks in Hanoi or Ho Chi Minh city can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler’s cheques with the bulk in traveler’s cheques for safety reasons. American Express, Visa are the most popular brands.
VIETNAM VISA: This MUST be applied prior to your traveling date. This letter can be obtained via 3 main ways:
+ Contact the nearest Vietnamese Embassy in your place.
+ Apply online via our governmental immigration department official website and follow instructions (https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/trang-chu-ttdt)
+ Use our service: We can assist you to arrange E-Visa to enter Vietnam; all you need to do is to send over your details. The fee is 52 USD/person for single entry including the stamp fee in which you do not need to pay any extra fee at the airport.
– Passport scan (with passport expiry date must be AT LEAST 6 MONTHS VALID from your arrival date in Vietnam).
– Portrait photos (4*6cm) (without glasses).
– Date of entry – Port/ gate of entry (must be correct, otherwise, your entry may be denied).
CAMBODIA VISA: This can be done on arrival. There are 3 ways:
+ Contact nearest Vietnamese Embassy in your place
+ Apply online via our governmental immigration department official website and follow instructions (https://www.evisa.gov.kh/application_new)
+ Do it upon arrival: you can make it upon arrival. Just prepare 35 USD/person in cash and 1 straight photo.